In its Cognitive & Self-Healing IT Infrastructure Management report, NelsonHall has identified DXC as a Leader in the Overall market segment, as well as for its Server-Centric Services Capability, Cognitive Service Desk Capability and AI Capabilities. These recognitions reflect DXC’s ability to meet future client requirements as well as delivering immediate benefits to its IT infrastructure management services clients in all these areas.
“DXC continues to invest in its intelligent operations approach, combining its industry expertise with AI-driven insights across observability, reliability, compliance, optimization, innovation, and talent development.”
— NelsonHall
Read the report.
The global cognitive & self-healing IT infrastructure management services market was worth approximately $96 billion in 2024 and will grow to reach about $151 billion by 2028. DXC's approach to IT infrastructure management services is centered on Intelligence Augmentation, with AI viewed as a transformative agent, not focused on mundane tasks, NelsonHall says in the report. This approach includes embedding AI and GenAI across all clients and internally across all DXC business functions.
Powering IT infrastructure management
NelsonHall calls out a number of factors as DXC's strengths in managing IT infrastructures, with its support for a software-defined, platform-driven approach powered by AI. These include:
- Investment in IP and accelerators, including GenAI capabilities from ServiceNow, DXC Analytics and AI Platform, DXC Assure, Robotics Drive (Data Driven Development Platform), Smart Manufacturing Platform, MLOps and LLMOps Platforms
- GenAI advisory services in support of the GenAI end-to-end lifecycle
- Developing GenAI on-premises solutions with Dell and NVIDIA
- Expanding GenAI Centers of Excellence
- DXC AI Academy to drive AI training across the DXC employee base, and DXC AI Labs to further enhance GenAI skills
- Integrated delivery model across all layers of the stack, including dedicated DevSecOps and site reliability engineering resources supporting CloudOps
- Global cloud and infrastructure footprint across multiple industry verticals
- Zero-touch automation, agile delivery and cloud optimization capabilities
Strategy for today and the future
NelsonHall notes that DXC’s portfolio focuses on advising, integrating, transforming and managing across the spectrum of infrastructure services. "Through Precision Guided Modernization, DXC approaches clients through a business lens. It focuses on investments in the cloud and an infrastructure modernization journey, drawing insights from client and industry peer environments," NelsonHall writes. The firm points out that DXC provides a detailed IT estate map analysis of what clients have and offers insights to modernize the business with the right skills and expertise.
“This recognition validates DXC’s deep industry knowledge and commitment to helping customers drive efficiency and optimize operations through intelligent, AI-enabled operations,” said Chris Drumgoole, President, Global Infrastructure Services. “As organizations navigate AI’s rapid evolution, we’re doubling down on our Intelligent Operations approach — combining human expertise with AI-driven insights — to create cognitive & self-healing IT infrastructure that delivers unparalleled operational confidence.”
Over the next year and a half, NelsonHall notes DXC will expand its cognitive and self-healing IT infrastructure management services capabilities through multiple initiatives. These include an increasing focus and investment on GenAI with Microsoft Copilot, Google Cloud Gemini and AWS Amazon Q; a joint DXC/AWS cloud initiative to help clients transition to AWS; expanding GenAI on-premises solutions with Dell and NVIDIA; developing additional industry-specific GenAI solutions; launching GenAI-as-a-Service offerings; and developing new product lines enabled by GenAI.